FAQ


General questions
Account registration at ACL Cargo Global is only required if you will be using our Third Party (Escrow). This ensures a valid communication channel for all parties involved in any transactions.
ACL Cargo Global Third Party (Escrow) works as a neutral third party that provides financial protection for both Buyers and Sellers. Using on-line Third Party (Escrow), we collect, hold and disburse funds according to sales terms. Transactions are created on-line and agreed to by both parties saving time and misunderstandings.
The steps involved in this process are really simple:
  1. Buyer and Seller agree to terms.
  2. Seller begins the transaction.
  3. Buyer submits payment to ACL Cargo Global.
  4. ACL Cargo Global delivers goods to buyer.
  5. Buyer approves goods.
  6. ACL Cargo Global releases payment to the seller.
ACL Cargo Global’s Third Party (Escrow) service can be used for the trading of any legal goods. We do, however, reserve the right to refuse service for any transaction.
Yes. ACL Cargo Global's Third Party (Escrow) can be used for transactions between countries approved by the United Kingdom government for trade.
ACL Cargo Global protects sellers by verifying all buyer purchase funds up front before any exchange of items takes place. Not only does this eliminate the risk of non-payment or insufficient funds, but also guarantees serious buyers - not just window shoppers.
ACL Cargo Global protects buyers by holding their funds in a neutral, third party bank account until their purchase agreement is completed. Funds cannot be pushed to the seller without the buyer’s approval - protecting against misrepresentation and keeping honest people honest.
ACL Cargo Global secures all of our user’s information using 256-bit SSL encryption. Additionally, no banking information is shared between the buyer or seller and is only held with ACL Cargo Global for the duration of the transaction.
Only the owner of the merchandise (the seller) can create the transaction and invite the other party. We recommend both party have access to all relevant uploads and transaction details; like photos, description, etc.
No. Once the transaction is agreed upon by both parties the transaction details are not editable.
ACL Cargo Global must verify all of our users identity according to ACL Cargo Global anti-money laundering policy. This practice is to protect all parties.
The buyer can request a refund after the merchandise is received and is not complying with the initial agreed description and/or condition. The request will be submitted to ACL Cargo Global for approval, once approved, ACL Cargo Global will process the refund.
If the buyer never approves the release of funds, ACL Cargo Global can approve the release of funds within 30 days after inspection period has ended as long as there is no dispute in progress and it can be proved that the seller carried out the purchase agreement to completion.
The seller is paid only after the buyer gives his express consent that everything is in order with the merchandise and that the buyer agreed to keep the merchandise.
No. ACL Cargo Global will only release funds only to the seller.
Depending on the location and seller's bank account it can take up to 10 business days.
ACL Cargo Global will handle the merchandise directly or through our shipping partners.
Yes, ACL Cargo Global is a shipping company with a combined experience of more than 150 years. And we are one of the few companies that can also guarantee payment transaction by using it's own Third Party (Escrow) service.
Deposit
Any financial transaction need to be concluded with one of our certified escrow payment centers.
Certified Third Party (Escrow) Payment Centers: United Kingdom , Italy , Netherlands , Germany , Spain , Ireland , United States , Mexico , Brazil and Australia .
All currencies are acceptable as long as the amount we receive coincide with the transaction amount.
Once both buyer and seller approved the transaction details, the funding instructions will be securely delivered to the Buyer's confirmed e-mail address and also will be visible in the Buyer's ACL Cargo Global account. Funding instruction can be printed off and taken to their bank to initiate the wire transfer.
Yes. Funding instruction are sent securely to the confirmed e-mail address of the Buyer.
ACL Cargo Global accepts:
  • Wire (Bank) transfers
  • Cashier's Checks
  • Credit Card (available only on a limited basis and only on Pound Sterling transactions)
All funds are held in an FDIC insured, non-interest bearing designated Third Party (Escrow) account directly affiliated to our United Kingdom Financial Head Office and are disbursed only upon agreement by both parties. All ACL Cargo Global Third Party (Escrow) financial transactions need to be directed towards one of our Certified Escrow Payment Centers from United Kingdom , Italy , Netherlands , Germany , Spain , Ireland , United States , Mexico , Brazil or Australia .
No, partial payments are not accepted with our escrow service in order to protect both parties in the same measure.
Yes. International payments will incur a fee that can vary from bank to bank.