Contact Us How Does ACL Cargo Global Third Party (Escrow) Work?
ACL Cargo Global Third Party Delivery Service
During that important time between placing an order and receiving goods or completing services, ACL Cargo Global is there to provide full monetary security to both parties. The buyer's money is held securely until their goods or services are properly delivered, and the seller has full payment guaranteed if they fulfil their promise.
We take a simple concept and put it into action, enabling you to protect yourself in transactions which involve payment.
ACL Cargo Global Third Party Delivery Service eliminates the risk of fraud by acting as a trusted third-party providing assistance for financial arrangements. ACL Cargo Global Third Party holds and only disburses funds when both Buyers and Sellers are satisfied.
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Buyer and Seller agree to terms
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Seller begins the transaction.
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Buyer submits payment to ACL Cargo Global.
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ACL Cargo Global delivers goods to buyer.
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Buyer approves goods.
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ACL Cargo Global releases payment to the seller.
ACL Cargo Global holds the payment
- Buyer and Seller agree to terms.
Both parties agree to the terms of the transaction, which includes a description of the merchandise, sale price, number of days for the Buyer's inspection of the merchandise, and any shipping information. Additional services including title collection and lien holder payoff are included. - Seller begins the transaction.
Seller will contact ACL Cargo Global and start the escrow transaction. After all information is verified and if there are no mismatches, the transaction will be approved. At this point the merchandise needs to be transferred into ACL Cargo Global custody.
ACL Cargo Global will make a complete verification of the merchandise, we will verify: merchandise condition, authenticity and confirm specifications with the manufacturer also the legal papers of the merchandise. - Buyer submits payment to ACL Cargo Global.
ACL Cargo Global will send to the Buyer a written confirmation that the package is in ACL Cargo Global custody and also, that the package content has been verified and it is ready to be delivered to the Buyer's shipping address.
ACL Cargo Global will send a complete set of payment instructions to the Buyer, instructing the Buyer on how to make the money deposit to ACL Cargo Global. The Buyer and the Seller will receive a Reference Number that identifies their specific transaction.
Note*** Any financial transaction needs to be concluded with one of our certified escrow payment centers from United Kingdom , Italy , Netherlands , Germany , Spain , Ireland , United States , Mexico , Brazil or Australia .
Buyer submits payment to ACL Cargo Global. ACL Cargo Global verifies the payment. Processing time varies due to buyer location. - ACL Cargo Global delivers goods to buyer.
When the payment is received, ACL Cargo Global is authorized to ship the merchandise and activate the tracking information. ACL Cargo Global verifies that the Buyer receives the merchandise in good conditions as received from the seller. - Buyer approves goods.
The Buyer has a set number of days to inspect the merchandise and the option to accept or reject the merchandise. - ACL Cargo Global releases payment to the seller.
ACL Cargo Global pays the Seller by check, ACH or wire transfer.
The transaction is complete!
How does the Buyer decline or reject items sent by the Seller?
During the Inspection Period, the Buyer would send us a written notification from his confirmed transaction email. At that point, the Buyer is responsible for returning shipment to the Seller contacting us to schedule a pick up time and date for the merchandise no more than 3 days from the rejection written notification. The Buyer's refund is processed only after the Seller confirms receipt and acceptance of the returned items in the same condition it was sent.
Who will pay the shipping expenses for rejected items?
The Seller is sole responsible for returning merchandise transport fees.
What if the Buyer doesn't accept the merchandise?
The Buyer will have to send us a written notification from his confirmed transaction email during the Inspection Period. Once rejected, the Buyer can contact the Seller directly to ask if the Seller will allow the Buyer to return partial merchandise. If the Seller agrees, ACL Cargo Global will need to be notified of the agreement. ACL Cargo Global will then send amendment emails to both parties. ACL Cargo Global will make the adjustments and give instructions after the Buyer and Seller have replied to the amendment email.
We know buying and selling goods to anonymous people on the Internet can be an unsettling experience - especially when it comes to expensive items.
From computer hardware to luxury goods, you can safely and easily buy and sell merchandise all over the world with the protection of ACL Cargo Global's 6-step service.
The benefits of Third Party Merchandise with us
Both Buyers and Sellers benefit from using ACL Cargo Global as a neutral third party to monitor and transact the exchange of payment and merchandise.
Peace of mind for Sellers
The Buyer sends the agreed upon payment to ACL Cargo Global and then we keep the payment until the buyer approves the merchandise. The Seller has peace of mind knowing funds are behind the ACL Cargo Global's shield. ACL Cargo Global delivers the the to the Buyer and starts the inspection period.
Confidence for Buyers
We do not release the money to the Seller until the merchandise has been received and approved by the Buyer. This provides online buyers the same security that off-line buyers have.
