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Payment Security
Your money is held by ACL Cargo Global until you confirm the acceptance of the merchandise. Once you have confirmed the acceptance of the merchandise, ACL Cargo Global will release the payment to the seller.
Full Refund
If you receive a damaged merchandise or with any faults you''ll get your payment returned directly.
Partial Refund & Keeping Products
If the products you receive are slightly different from the products requirements agreed with the seller, you may choose to receive a partial refund and also keep the products.
By agreeing to use ACL Cargo Global Third Party (Escrow) both Buyer and Seller agree to a fair transaction and to uphold the conditions agreed upon when the transaction is initiated.
- The Seller guarantees the merchandise is genuine, in good condition and exactly as described. The Seller agrees to pay all fees involved if the merchandise is returned.
- The Buyer agrees to complete the payment in the method used by ACL Cargo Global, to receive the merchandise in good faith and return it in the condition it was received (if rejected).
- Your money is safe because we’ll only release funds to the supplier AFTER you confirm satisfactory delivery of your order. A full refund will be given if the order did not arrive or if the order that you received is not as described.
- Your personal details are safe. Information is protected by VeriSign SSL with an encryption key length of 256 bits (the highest level commercially available).
- The account is managed by ACL Cargo Global's Protection Trade centre. Your transactions are supervised by the ACL Cargo Global Safe Team.
- Upon the receipt of the merchandise, be sure you check the package, the documentation and test the items received.
Here are the situations suitable for a refund request:
- The item does not arrive.
- The merchandise received by the Buyer has different specifications/condition than the one he/she agreed on.
- Package is un-sealed and/or damaged.
- Products are faulty, damaged or not working at the time of arrival.
- The merchandise was damaged during transport.
For cases 2) 3) 4) 5), the Buyer returns the package to ACL Cargo Global representative, at no expense.
*** Note: In case of a refund, all buyers fees and expenses are also included in the refund.
The way the Buyer is refunded is at his choice. The Buyer has a predetermined number of days for verification in which time he can request a refund. Refund requests are processed within 3 days.
Sellers benefit
ACL Cargo Global confirms to the Seller when the Buyer receives merchandise.
ACL Cargo Global is authorized to ship only after we verify good funds.
Confidence for Buyers
We do not release the money to the Seller until the merchandise has been received and approved by the Buyer. This provides online buyers the same security that off-line buyers have.
